Question 1

I am unhappy with my order what should I do?

Accepted Answer

All batches that are sent out are QC'd to ensure that all coffee leaves our warehouse adhering to our strict standards. We are more than happy to discuss any issues with you, contact us directly via email at info@zeemh.xyz

Question 2

Is your coffee fair trade/organic?

Accepted Answer

We only use traceable high-quality coffee that we know have sustainable farming practice.

Question 3

Where do you ship?

Accepted Answer

We ship within Australia. Contact us at info@zeemh.com for orders outside Australia.

Question 4

Can I customise my coffee?

Accepted Answer

You certainly can, call us and we will discuss your preference and create the perfect blend for you, including packaging (optional).

Question 5

Can I order online and pick up at your headquarter in Port Melbourne?

Accepted Answer

Absolutely, our office opening time is Mo-Fri 9 am-5 pm

Question 6

How long will my coffee be fresh?

Accepted Answer

Our beans are shipped in heat sealed bags to maximize freshness. Once opened, the beans will be fresh for several weeks if stored properly. Please remember to grind right before brewing.

Question 7

How should I store my coffee?

Accepted Answer

Light and oxygen are enemies to coffee beans. You can lengthen the freshness by storing in a cool, dark place and not in the freezer or refrigerator since coffee will absorb flavours around it.

Question 8

Do you sell green beans?

Accepted Answer

Yes! From time to time we offer for sale on our website.

FAQ

Frequently asked questions